Services

Reservations Management

We offer outsourced central reservation services tailored to independent hotels and small groups. Our aim is to boost direct phone bookings and make operations more effective. Our staffs are trained and help clients in boosts income for the brands we work with. We have a separate Customer Service team that handles calls.

Reservations System

CRS offers different flexible models to support your reservations plan. You can choose overflow support or new booking handling. Our staffs adjust to what you need.

Phone System

We set up number profiles and report call activity. This includes incoming and outgoing calls call duration, and call results. We agree on these parameters with the property.

Property Training

Our team gains the property knowledge expected from on-site staff. We hold a first meeting to create a reservations process flow and standard operating procedures. These align with the quality outputs you expect.

Boosting Booking Revenue

Our team tries to up sell whenever possible. This helps to increase revenue for our clients. We aim to achieve a high individual overall ABV (Average Booking Value).

Hours of Service

Set the service hours – busy periods, off-hours or full outsourcing – with local staff to provide enhanced support

Reporting

Our advanced tracking includes key metrics like missed call breakdown, sales success rate and call quantity summaries.